To ensure that your group qualifies for Education rates, we require that the following conditions are met.
• Deposit: Rocket Ropes requires a 25%deposit to secure your group booking. Your deposit will be deducted
from the final balance. Your booking is not confirmed until the deposit has been paid.
• Booking: Please make your booking with us prior to arranging transport or bus companies and confirming with
parents as we would like to ensure that your selected booking date and time are secured for you before you
commit to further resources. Booking are essential to receive educational discounts. Bookings must be during the
week. Monday to Friday.
Cancellation: If you need to cancel your group booking, we require a minimum of 72 hours' notice to ensure that
you receive a 95% refund of your deposit. If a cancellation is received after this period then we reserve the right to invoice
the group so as to recover the additional staffing costs. Should this charge occur, it is $8.00 per person to a
maximum of $200.00 per group. If the course is closed due to inclement weather, this will not be charged.
• Amendments: You can amend your booking up to 5 participants (additional or less). If there is an amendment of
more than 5 participants, we will of course do our very best to accommodate them, however, we cannot guarantee
that they will be accommodated for on the day and we have the right to refuse the additional participants.
• Groups must pre-pay or arrange to pay the balance on the day of the visit. One payment per group. An invoice fee
of $15.00 does apply if we are to invoice. Participants that pay separately will have to pay full price.
• Adults and supervisors are responsible for the children's behaviour. We require an active supervising ratio of at
least 1:1O adults to students. These adults need to be at least actively supervising from the ground. Extra
teachers and adults participating are charged at student prices.
• Special Needs: Special needs students must be actively supervised and have an adult climbing with them. We
provide free entry for the supervising adult. Groups: To qualify as a group booking, there must be 15 or more
paying participants and bookings must be during the week day - Monday to Friday. Membership passes, specials,
vouchers or promotional coupons etc. cannot be redeemed during an Education booking.
GENERAL:
Butterfly Creek (including respective employees, agents, officers and directors) exclude, to the fullest extent possible under law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the Guest or any person associated with the Guest in relation to the booked activity. All activities have elements of risk and all guests undertaking any Activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded. Butterfly Creek reserves all rights to cancel any Activity at its discretion for (but not limited to) any of the following reasons: a) waterway, road or weather conditions; b) lack of numbers participating in the Activity; c) unsuitability of Guest(s) due to reasons such as intoxication or any other reasons rendering a Guest unsuitable or unfit to participate in the Activity; d) any other circumstances which are beyond the reasonable control of Butterfly Creek. All Guests agree to adhere to any instructions in relation to the Activity from Butterfly Creek at all times. These terms are subject to rights and remedies you have under the Consumer Guarantees Act 2003
GIFT CERTIFICATES:
Butterfly Creek Gift Certificates should be used within the expiry date listed on the voucher. Gift Certificates that are of monetary value should be used in one transaction and on the same day.
EDUCATION GROUPS & SCHOOL HOLIDAY PROGRAMMES:
1. All education visits must be weekdays and outside school and public holidays.
2. Groups must pay as a group and consist of 15 or more paying visitors (i.e. one payment). There are no exceptions for any late or unaccounted for adults, they will be charged the full price of $29.00 for entry and $3.50 for a train ride - ensure this is communicated to all parents. If they do pay separately they must mention they are with a group to receive the correct wristband.
3. All adults/teachers are responsible for the behavior of their children. You must ensure that Butterfly Creek facilities are not left in an abused or damaged condition. Any damage to Butterfly Creek property will be charged to the group who can then take the matter up with the person/s responsible.
4. Groups are seen as a ‘Special Promotion’ – no membership pass /specials coupons/vouchers can be used on a visit.
5. Valuables should not be left in the bag storage room - Butterfly Creek is not responsible for lost or stolen items.
6. Use of the picnic tables by the playground are for people who have purchased from Papillon Bar & Café. We make an exception for educational groups – children are permitted to bring their own packed lunch. We encourage healthy eating at Butterfly Creek, fast food or takeaways are not permitted to be brought in during school trips.
7. On the day your group is welcomed and will be given guidance & rules etc. from our group co-ordinator, please see our website to download rules, risk management and trip planning information.
This form is to give Butterfly Creek an idea of numbers visiting on a day so we can ensure we have sufficient staff here so our enclosures and encounters run smoothly. Arrangements can be postponed or cancelled by the school without incurring a penalty.
Refund policy: No refunds within 14 days of visiting unless Butterfly Creek cancels the activity due to waterway, road or weather conditions. Otherwise, refunds are granted solely at the discretion of Butterfly Creek & may incur a 5% admin fee.
