To ensure that your group qualifies for Education rates, we require that the following conditions are met. Deposit: Rocket Ropes requires a $200.00 deposit to secure your group booking. Your deposit will be deducted from the final balance. Your booking is not confirmed until the deposit has been paid. Booking: Please make your booking with us prior to arranging transport or bus companies and confirming with parents as we would like to ensure that your selected booking date and time are secured for you before you commit to further resources. Bookings are essential to receive educational discounts. Bookings must be made during the week - Monday - Friday. Cancellation: If you need to cancel your group booking, we require a minimum of 48 hours’ notice. We will not provide any refunds for cancellations made after this period. If this course is closed due to inclement weather, full refunds will be provided. Amendments: Booking numbers are to be confirmed 48 hours prior to the booking. If there is an amendment of more than 5 participants, we will of course do our very best to accommodate them, however, we cannot guarantee that they will be accommodated for on the day and we also have the right to refuse additional participants. If more than 5 attendees less than booked arrive on the day, you will be charged $8 for every person that does not attend the booking to a maximum of $200.00 per group to cover staff costs. Groups: must pre-pay or arrange to pay the balance on the day of the visit. One payment per group. An invoice of $15.00 does apply if we are to invoice. Groups must also confirm the final numbers 48 hours before their booked day. Adults and supervisors: are responsible for the children’s behaviour. We require an active supervising ratio of at least 1:10 adults to students. These adults need to be at least actively supervising from the ground. Extra teachers and adults participating are charged at student prices. Special needs: Special needs students must be actively supervised and have an adult clmbing with them. We provide free entry for the supervising adult. Groups: to qualify as a group booking, there must be 10 or more paying participants and bookings must be during the weekday - Monday - Friday. Membership passes, specials, vouchers or promotional coupons, etc. cannot be redeemed during an Education booking.